Boyd Group Services Inc. operates as one of the largest operators of non franchised collision repair centers in North America. The company runs locations in Canada under the Boyd Autobody & Glass and Assured Automotive brands and in the United States under the Gerber Collision & Glass brand. In addition Boyd Group Services Inc. is a major retail auto glass operator in the United States trading under Glass America Auto Glass Service Auto Glass Authority and Autoglassonly.com. The firm also provides third party administrator services through Gerber National Claims Services and offers scanning and calibration services via Mobile Auto Solutions in the United States and Volta Auto Diagnostics Ltd in Canada.

Boyd Group Services Inc. generates revenue primarily from collision repair services that are paid by insurance companies through direct repair programs and from retail customers who pay out of pocket. The company also earns income from its auto glass retail operations which include windshield replacement and repair services sold to individual vehicle owners and insurance referrals. Additionally Boyd Group Services Inc. receives fees from its third party administrator business that manages glass claims emergency roadside assistance and first notice of loss services for insurers. Finally the firm derives revenue from scanning and calibration services provided by Mobile Auto Solutions and Volta Auto Diagnostics which support advanced vehicle safety system calibrations after repairs.

Boyd Group Services Inc. holds a leading position in the North American collision repair market as one of the largest operators by number of locations and sales volume. The industry remains highly fragmented with many small independent shops and a significant share held by car dealerships and multiple shop operators. Boyd Group Services Inc. competes with regional and national collision repair chains as well as with dealership service centers. The company's competitive advantages stem from its extensive direct repair program relationships with major insurers its broad brand portfolio that drives customer recognition and its scale which enables efficient purchasing and operational efficiencies across its network.

Boyd Group Services Inc. serves individual vehicle owners who seek collision repair and auto glass services either paying directly or through insurance claims. The company's primary revenue comes from insurance companies that refer customers to its direct repair program locations. In addition Boyd Group Services Inc. provides fleet repair services to commercial accounts and supplies third party administrator services to insurers for claims management.