Trip.com Group Limited is a leading global one-stop travel service provider offering a comprehensive suite of travel products and services. The company operates an integrated travel platform that connects users with ecosystem partners across accommodation, transportation, packaged tours, and in-destination activities. It serves both leisure and business travelers through online and offline channels, leveraging advanced technology and AI to deliver personalized and seamless travel experiences.

Trip.com Group Limited generates revenue primarily through commissions from hotel and accommodation reservations, air ticketing services, and fees from packaged tours and corporate travel management. The company also earns income from value-added services such as travel insurance, visa processing, car rentals, and online advertising. Revenue is recognized when services are rendered or bookings become non-cancelable, with a significant portion derived from its global user base and ecosystem partner network.

The company operates through the following segments: Accommodation Reservation, Transportation Ticketing, Packaged Tours, and Corporate Travel Management.

• The Accommodation Reservation segment enables users to search, compare, and book lodging options worldwide, acting as an agent for hotel partners under guaranteed allotment and on-request models, generating revenue through commissions from reservation partners.

• The Transportation Ticketing segment provides air, train, long-distance bus, and ferry ticketing services, offering access to over 640 airlines and covering over 220 countries and regions, with revenue derived from ticket sales and ancillary services like travel insurance and seat selection.

• The Packaged Tours segment offers bundled leisure travel products including group, semi-group, and customized tours with integrated transportation, accommodation, attraction tickets, and local activities, sourced from ecosystem partners and supported by user support and supplier management services.

• The Corporate Travel Management segment serves business clients with travel planning, booking, authorization, and reporting tools, including Travel Management 5.0 and digital intelligence solutions, serving over 1,000,000 corporate clients such as Fortune 500 companies and Top 500 Chinese Enterprises.

Trip.com Group Limited holds a leading position in the global online travel market, particularly in Asia, where it competes with other online travel agencies and traditional travel providers. Its competitive advantages include brand recognition, depth and breadth of travel offerings, price competitiveness, and superior user support and satisfaction, supported by a vast user base and extensive ecosystem partner network.

Trip.com Group Limited serves a diverse customer base including individual leisure and business travelers, corporate clients, and ecosystem partners such as hotels, airlines, train operators, car rental companies, and online advertising partners. The company also serves advertisers and financial institutions that collaborate on its platform to reach travelers.