Cloopen Group Holding RAASY

Cloopen Group Holding Limited is a leading multi-capability cloud-based communications solution provider in China offering a full suite of cloud-based communications solutions, covering communications platform as a service (CPaaS), cloud-based contact centers (cloud-based CC), and cloud-based unified communications and collaborations (cloud-based UC&C). The company serves a diverse customer base consisting of enterprises of all sizes across industries such as internet, telecommunications, financial services, industrial manufacturing, and energy. Cloopen Group Holding Limited enables enterprises to transform their business operations with intelligent, efficient, and effective intra- and extra-organizational communications through its proprietary technologies and solutions.

The company generates revenue primarily through the provision of its cloud-based communications solutions, which include CPaaS, cloud-based CC, and cloud-based UC&C offerings. Revenue is derived from a combination of subscription fees, usage-based charges, and project-based fees for customized implementations. Customers are charged based on metrics such as the number of text messages, call minutes, and the deployment of specific functional modules across the company’s solution portfolio.

The company operates through the following segments: CPaaS solutions, cloud-based CC solutions, and cloud-based UC&C solutions.

• CPaaS solutions: This segment provides enterprises with access to telecommunications resources via APIs and SDKs to embed voice, messaging, and other communications functions into their business systems and applications. The company offers voice modules enabling functions such as click-to-call, call routing, call forwarding, and virtual intermediary phone numbers for privacy protection. Messaging modules support instantaneous transmission of authentication codes, marketing messages, and text notifications across multiple languages and formats, including international and video messaging. The company also provides IoT related services that allow centralized management of SIM cards, usage monitoring, and device connectivity for applications such as smartwatches and industrial equipment. As of December 31, 2025, the CPaaS solutions had approximately 2,700 active customers.
• Cloud-based CC solutions: This segment empowers enterprises with efficient customer service and acquisition capabilities through offerings such as RongCC and 7moor Cloud. RongCC serves large enterprises with features including data intelligence, multi-channel contact center, and CRM modules that form a closed-loop solution for marketing and sales optimization. It supports deployment via private, proprietary, and public cloud options and includes AI-powered functionalities such as talking point suggestions, emotion recognition, and real-time quality inspection. 7moor Cloud is a standardized solution targeting small- to medium-sized enterprises with omni-channel access, composable modules like business intelligence systems and AI robots, and an Application Platform as a Service version enabling non-specialists to customize their own contact center. As of December 31, 2025, 7moor Cloud had approximately 3,200 active customers on a recurring basis, while RongCC had 29 active customers on a recurring basis and served 178 enterprises on a project basis.
• Cloud-based UC&C solutions: This segment consists primarily of RongVideo, designed for reliable and interactive intra-organizational communications and collaboration through instant messaging and video conferencing. RongVideo supports high-quality video experiences even in remote areas with weak network connections and offers customization and private cloud deployment options for large enterprises with stringent compatibility and security requirements. The solution is predominantly project-based, with customers paying upon milestone completion, and delivery cycles typically ranging from three to 12 months. In 2025, RongVideo served 43 enterprises. The company also provides software development and technical support services to large enterprises in telecommunications and financial services to maintain business rapport and initiate collaborations.

Cloopen Group Holding Limited competes favorably in China’s cloud-based communications industry due to the comprehensiveness of its business portfolio, innovation capabilities, brand awareness, sales and marketing strength, and customer reach. The company believes its multi-capability approach allows it to address diverse customer needs across industries more effectively than focused competitors. Its competitive advantages include proprietary technologies, high service reliability with over 99.95% uptime commitments, and the ability to deliver industry-specific solutions that enable economies of scale through replicable technology infrastructure.

The company serves a diverse and loyal customer base consisting of enterprises of all sizes across industries including internet, telecommunications, financial services, industrial manufacturing, and energy. As of December 31, 2025, Cloopen Group Holding Limited had an active customer base of 6,151 enterprises, of which 102 were large-enterprise customers. The company has developed long-term relationships with clients in sectors such as finance, where it has provided solutions like virtual counters for regional banks that have since been expanded to nationwide institutions through standardized offerings and shortened delivery cycles.