PayPal Holdings, Inc. operates a global payments platform that enables digital transactions for consumers and merchants. The company provides digital wallets, payment processing, credit products and services that facilitate online and in person commerce. As of December 31 2025 it served 439 million active accounts in about 200 markets worldwide.

PayPal Holdings, Inc. generates revenue primarily by charging fees for completing payment transactions and other payment related services based on the volume of activity processed on its platform. Additional revenue comes from currency conversion, instant transfers from PayPal or Venmo accounts to bank accounts or debit cards, and facilitating the purchase and sale of cryptocurrencies. The firm also earns income from value added services such as partnership revenues, interest and fees from consumer and merchant credit products, interest earned on assets underlying customer balances, referral fees, subscription fees and gateway services.

The company operates through the following segments: Consumer and Merchant.

• Consumer: This segment provides consumers with digital wallets and other solutions that allow them to shop and pay with PayPal and Venmo both online and in person, manage their finances including saving and buying and selling cryptocurrencies, and send and receive money between friends and family. It offers flexibility in payment methods such as bank account, PayPal or Venmo account balance, PayPal branded consumer credit and debit products, other credit and debit cards, certain cryptocurrencies, gift cards and eligible rewards. Revenue is generated from foreign currency conversions, instant transfers, facilitating the purchase and sale of cryptocurrencies, interest and fees from credit products, and other miscellaneous fees plus interest earned on certain assets underlying customer balances.

• Merchant: This segment helps merchants connect with customers, increase conversion rates and sales, and grow their businesses. It provides large enterprises and small and medium businesses with online branded checkout solutions including PayPal and Venmo, online unbranded payments processing, PayPal buy now pay later solutions, in person point of sale solutions, business financing, payouts capabilities and risk tools. Revenue is derived mainly from fees for completing payment transactions and other payment related services, fees on merchant loans and advances, and interest earned on assets underlying customer balances.

PayPal Holdings, Inc. holds a strong position in the global payments industry due to its trusted brands such as PayPal and Venmo, its two sided platform that connects consumers and merchants, its platform agnostic approach and its extensive scale. Competitors include banks and financial institutions, payment networks, payment card processors, card on file services, providers of tokenized and contactless payment cards, digital wallets, mobile payment applications, credit and installment products, buy now pay later offerings, real time payment systems, peer to peer payment services, money remittance providers and point of sale hardware. The company differentiates itself through broad acceptance across online mobile and in person commerce channels, robust customer service, dispute resolution and purchase protection programs, the ability to simplify and personalize shopping experiences, transparent fee structures, seller protection programs analytics and risk management capabilities and its regulatory licenses that enable operation in many jurisdictions.

PayPal Holdings, Inc. serves a diverse customer base that includes individual consumers who use its digital wallets for shopping, money transfers and financial management, as well as merchants ranging from small and medium businesses to large enterprises that rely on its payment processing, checkout solutions, financing options and risk management tools to accept payments and grow their sales.