Customers Bancorp is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank, collectively referred to as “Customers” herein. The company provides commercial and consumer banking products and services, including loans, deposits, and treasury solutions, primarily to businesses and individuals across multiple states. Customers Bancorp operates as a bank holding company with its principal subsidiary, Customers Bank, delivering a blend of traditional and digital banking services. The bank employs a high tech high touch single point of contact approach to serve commercial and consumer clients. It maintains a branch light strategy with limited production offices and administrative offices located in Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, New Hampshire, California, and Nevada. The company focuses on building franchise value through organic loan and deposit growth, team recruitment, and opportunistic acquisitions.

The company generates revenue principally from interest income on its loan and lease portfolio, which includes commercial and industrial loans, commercial real estate, multifamily, mortgage finance, equipment financing, and consumer installment loans. Additionally, it earns fee based income from deposit accounts, treasury and cash management services, payments processing through its proprietary cubiX platform, and other banking related services. Revenue is also derived from specialized lending activities such as fund finance, real estate specialty finance, technology and venture capital banking, healthcare, financial institutions group, and mortgage finance. The bank’s diversified funding model relies heavily on core deposits gathered through its relationship driven deposit generation strategy and its digital banking offerings.

The company operates through the following segments:

• Banking: This segment encompasses all lending and deposit activities, including commercial lending (commercial and industrial loans, SBA loans, specialized lending such as fund finance, real estate specialty finance, technology and venture capital banking, healthcare, financial institutions group, mortgage finance, commercial equipment financing), consumer lending (residential mortgages, home equity, installment loans via fintech partnerships), deposit products (checking, savings, money market, time deposits), and treasury and payments services. The segment also includes the bank’s private banking model that provides a single point of contact for commercial clients in major markets, delivering customized cash management and lending solutions. Through its venture capital banking group, the segment serves venture backed companies from seed stage to late stage, offering customized financing and a proprietary technology platform to support growth. The segment’s mortgage finance business provides liquidity to mortgage companies through short term warehouse facilities, with collateral often backed by government agency guarantees or conventional loans eligible for sale to government sponsored enterprises.

Customers Bancorp competes with other commercial banks, savings banks, savings and loan associations, insurance companies, securities brokerage firms, credit unions, finance companies, private credit funds, fintech companies, mutual funds, money market funds and certain government agencies. Its competitive advantages stem from an experienced management team, a high tech high touch single point of contact model, strong technology platforms such as the cubiX payments system, a disciplined underwriting approach resulting in low non performing loan ratios, and a focus on relationship driven deposit generation. The bank’s size positions it as a regional player that can offer personalized service while leveraging scale to invest in technology and product development. Unlike many larger national banks that rely on extensive branch networks, Customers Bancorp uses a branch light model to reduce operating costs and maintain pricing flexibility. Its expertise in specialized lending verticals such as fund finance and technology venture capital banking provides differentiation from traditional community banks.

The primary customers of the Bank are privately held businesses, business customers, large corporate clients, not for profit organizations and consumers. The company serves commercial businesses nationwide in sectors such as healthcare, real estate specialty finance, fund finance, technology and venture capital banking, financial institutions group, mortgage finance and commercial equipment financing, as well as commercial real estate companies in its geographic markets. It also serves consumers through its branch network with residential mortgages, personal loans and deposit products, including those offered via relationships with fintech companies and Banking as a Service arrangements. Specific customer types include privately held enterprises, publicly traded corporations, nonprofit institutions, individual consumers, mortgage originators, equipment manufacturers, and real estate developers. The bank’s deposit base is sourced from relationship driven commercial clients, retail consumers, and institutional customers seeking treasury and cash management solutions.