Chemung Financial Corporation operates as a financial holding company providing a broad range of banking and financial services through its primary subsidiary, Chemung Canal Trust Company, and its financial services division, CFS. The company focuses on community banking, offering deposit products, commercial and consumer loans, wealth management services, and insurance and brokerage solutions. With a strategic emphasis on relationship-driven banking, Chemung Financial Corporation serves individuals, small to mid-sized businesses, and institutional clients across its market areas in New York and Pennsylvania.

Chemung Financial Corporation generates revenue primarily through net interest income derived from loans and investment securities, complemented by non-interest income from wealth management fees, service charges on deposits, and insurance and brokerage commissions. The company’s loan portfolio includes commercial and industrial loans, commercial mortgages, residential mortgages, and consumer loans, while its deposit base consists of demand, savings, and time deposits. Fee-based services, such as trust and investment management, further diversify its income streams, reducing reliance on traditional lending margins.

The company operates through the following segments:

• Banking: This segment encompasses traditional banking activities, including the origination of commercial, residential, and consumer loans, as well as the acceptance of demand, savings, and time deposits. The segment also offers interest rate swaps, letters of credit, and other credit-related products to commercial clients. Revenue is generated through interest income on loans and investments, along with fees from deposit services and loan-related products.

• Wealth Management: This segment provides trust and estate planning services, investment management, employee benefit plans, and retirement account administration. With $2.212 billion in assets under management or administration as of December 31, 2024, wealth management services represent a significant source of non-interest income, driven by fees from advisory and fiduciary activities.

• Financial Services: Through its subsidiary CFS, this segment offers insurance products, mutual funds, annuities, brokerage services, and tax preparation. These services generate commission-based revenue and enhance customer retention by providing a comprehensive suite of financial solutions beyond traditional banking.

Chemung Financial Corporation holds a dominant position in its core market of Chemung County, New York, where it commands 61.22% of total market deposits as of June 30, 2024. The company competes with local, regional, and national banks, credit unions, fintech firms, and non-bank financial service providers. Its competitive advantages include a strong community banking model, deep local relationships, and a diversified revenue mix that balances interest and fee-based income. The company’s focus on low-cost deposits and prudent lending practices further strengthens its resilience in fluctuating economic conditions.

Chemung Financial Corporation serves a diverse customer base, including individuals, small and mid-sized businesses, non-profit organizations, and municipal entities. Its clients span industries such as healthcare, education, manufacturing, and technology, with notable market presence in regions anchored by institutions like Cornell University, Corning Incorporated, and semiconductor-related enterprises in Albany. The company’s wealth management segment caters to high-net-worth individuals and institutional clients, while its retail banking operations target consumers and local businesses seeking personalized financial solutions.