TTEC Holdings, Inc. (NASDAQ: TTEC)

TTEC Holdings, Inc. is a global customer experience technology and services outsourcing partner that designs, builds, and operates AI enabled customer experiences across live interaction channels and provides data driven digital solutions to help clients improve satisfaction, loyalty, revenue and profitability while optimizing cost to serve.

The company generates revenue primarily from its two operating segments: TTEC Digital and TTEC Engage. In fiscal 2025 total revenue was $2,137 million, with $469 million (22%) coming from TTEC Digital and $1,668 million (78%) coming from TTEC Engage. Revenue is derived from professional services, managed services, consulting, data analytics, proprietary software, and omnichannel customer care, acquisition, retention, tech support, fraud mitigation and back office solutions sold to enterprise, mid market and public sector clients.

The company operates through the following segments:

• TTEC Digital: This segment is one of the largest CX technology and service providers focused on the intersection of Contact Center as a Service, Customer Relationship Management, and AI and Analytics. It comprises software engineers, systems architects, data scientists and CX strategists who create and implement CX transformation roadmaps, sell, operate and provide managed services for cloud and premise based CX platforms including AWS, Cisco, Genesys, Google and Microsoft, and develop proprietary intellectual property to meet industry specific and custom client needs. TTEC Digital serves enterprise and small to medium sized businesses and maintains a dedicated unit with government technology certifications for public sector work.

• TTEC Engage: This segment delivers digital first, AI enabled CX operational and managed services that support large, complex enterprise clients’ end to end customer interactions at scale worldwide. It provides data driven omnichannel customer care, acquisition, growth and retention, tech support, fraud mitigation and back office solutions, and its delivery model covers associate recruitment, onboarding, training, workforce management and quality assurance across the full solution lifecycle.

TTEC holds a leading position in the highly fragmented global customer experience market, competing with large systems integrators and consulting firms such as Deloitte, Accenture, Infosys, Cognizant, Hitachi Data Systems, Slalom, Globant, TechMahindra and ConvergeOne in its digital offerings, and with BPO providers including TP, Foundever, Telus Digital, Concentrix, TaskUs, Intouch CX, Conduent, Genpact, Alorica, Ibex and EXL in its engagement services. The company’s competitive advantages stem from an outcome based approach to solutions, a state of the art AI driven technology infrastructure, deep industry expertise that tailors solutions to sector specific regulations, a broad ecosystem of strategic technology partnerships, globally deployed best practices across 54 delivery centers, and innovative talent development programs that promote internal mobility and leadership pipelines.

The company serves a diverse client base comprised of marquee and high growth brands, Fortune 1000 companies, small and medium sized businesses and public sector agencies operating in financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive and retail industries. While specific customer names are not disclosed, the top five clients accounted for 31% of total revenue and the top ten for 47% in 2025, with certain communications clients contributing approximately 8% of annual revenue.