Soundthinking, Inc. (NASDAQ: SSTI)

SoundThinking is a public safety technology company that provides data driven solutions and strategic advisory services for law enforcement security teams and civic leadership. The company’s main offerings include the SafetySmart platform which combines gunshot detection crime data intelligence case management resource deployment license plate recognition and weapons detection technologies. SoundThinking serves customers in the United States and select international markets helping agencies improve response times investigative effectiveness and community safety. Since its founding over 29 years ago the firm has focused on using technology to promote social good and strengthen police community relationships.

SoundThinking generates revenue primarily through software as a service subscriptions for its SafetySmart platform products. ShotSpotter and its campus and corporate variants are sold on a per square mile basis while ResourceRouter CaseBuilder PlateRanger and CrimeTracer are generally priced according to the number of sworn officers in a jurisdiction. SafePointe weapons detection lanes are sold on a per lane basis. The company also offers professional services related to installation training and ongoing support which contribute additional revenue. Revenue retention rates have remained strong with 99 percent in 2025 105 percent in 2024 and 107 percent in 2023. Most of SoundThinking’s revenue comes from customers located in the United States.

SoundThinking holds a strong position in the public safety technology market due to its wide area gunshot detection capability and integrated platform approach. The company competes with firms such as Alarm.com Databuoy EAGL Technology Flock Safety Safety Dynamics Inc. Wi Fiber Inc. and ZeroEyes in the gunshot detection space. For crime intelligence it faces competitors like ForceMetrics LexisNexis Accurint Virtual Crime Center and Peregrine. In case management SoundThinking contends with Mark43 Soma Global and Tyler Technologies. Its advantages include accurate acoustic sensors rapid alert delivery AI based analytics and a proven track record of working with major municipal agencies. SoundThinking invests heavily in research and development holding 29 issued patents across the United States Brazil Mexico the European Union the United Kingdom France and Germany. The SafetySmart platform’s ability to combine detection analysis resource deployment and case management in a single vendor relationship gives SoundThinking a differentiated edge over point solution providers.

SoundThinking serves a broad customer base that includes municipal law enforcement agencies university campuses corporate facilities healthcare venues transportation centers and key infrastructure sites. The company’s largest individual customer is the City of New York which accounted for 29 percent of total revenue in 2025. Other notable public safety customers have included the City of Chicago and numerous agencies across the United States South Africa Uruguay Brazil and the Bahamas. As of December 31 2025 SoundThinking had approximately 319 customers and had worked with about 2100 agencies to drive public safety outcomes. ShotSpotter coverage extended to over 178 cities and 22 universities and corporations across the United States South Africa Uruguay Brazil and the Bahamas. In addition SoundThinking counts 22 universities and corporations among its ShotSpotter for Campus and ShotSpotter for Corporate clients. The company also supplies SafePointe lanes to hospitals casinos corporate campuses and other secured venues with 291 lanes under contract at the end of 2025.