Mind Cti MNDO

MIND C. T. I. Ltd. develops, manufactures, markets and implements convergent billing and customer care software solutions for communication service providers, including traditional wireline and wireless carriers, VoIP, broadband IP network operators, wireless internet service providers, LTE and 5G carriers, and mobile virtual network operators.

We generate revenue primarily through the sale of software licenses and associated services, which include professional services such as implementation, customization, integration, training, maintenance and support, as well as managed services that handle day‑to‑day billing operations; additionally, we earn revenue from enterprise messaging solutions and wholesale messaging services that charge customers based on message volume.

The company operates through the following segments.

• Billing and Customer Care Solutions: This segment provides convergent billing and customer care platforms that support voice, data and content services, prepaid, postpaid and pay‑in‑advance models, and includes modules such as mediation, provisioning, authorization, accounting, invoicing, accounts receivable, point‑of‑sale, workflow engine, online store, mobile app and self‑service capabilities.
• Enterprise Software: This segment offers products such as PhonEX ONE for telecom expense management, call accounting, traffic analysis and fraud detection, enabling organizations to manage telecommunications resources, generate reports, monitor quality of experience, track agent performance, allocate expenses and provide multi‑site, multilingual and multicurrency solutions.
• Messaging: This segment delivers enterprise messaging platforms for SMS, instant messaging and voice communications, as well as wholesale messaging services that provide routing and termination of messages for other aggregators and service providers on a volume‑based fee structure.

We compete in the billing and customer care market against larger providers with greater financial and marketing resources, but our competitive advantages lie in rapid deployment of turnkey solutions, a truly convergent platform using a single database and product catalog for prepaid and postpaid subscribers, comprehensive functionality that includes billing, customer care, point‑of‑sale, mediation, provisioning, online charging and e‑commerce modules, proven reliability and flexibility to meet customer requirements quickly; in the enterprise software arena we face mainly local competitors and differentiate through scalability, ease of use, certification by major IP switch vendors and multilingual, multicurrency support; in the messaging market our rivals include international firms such as Sinch AB and CM.com and numerous local German providers, and we distinguish ourselves by tailoring services to enterprise customer needs.

Our billing and customer care solutions serve a global base of customers that includes traditional telephony providers such as Moldtelecom, Belize Telemedia and Docomo Pacific, internet service providers like Hrvatski Telekom, Vodafone Net and MSTelcom, cable operators such as EastLink and mobile virtual network enablers including Pelephone Communications Ltd.; our enterprise software is used by international banking firms, global technology leaders, government agencies and thousands of small to large organizations worldwide; and our messaging solutions are employed by more than 100 enterprise customers, predominantly in Germany.