Maximus is a leading provider of tech-enabled services to government agencies, specializing in program operations, clinical services, and advanced technology solutions. The company helps governments improve public service delivery for over 100 million citizens in the U. S., U. K., Canada, and the Middle East by translating public policy into scalable operating models. Maximus focuses on health, human services, and employment programs, leveraging automation, artificial…
Maximus is a leading provider of tech-enabled services to government agencies, specializing in program operations, clinical services, and advanced technology solutions. The company helps governments improve public service delivery for over 100 million citizens in the U. S., U. K., Canada, and the Middle East by translating public policy into scalable operating models. Maximus focuses on health, human services, and employment programs, leveraging automation, artificial intelligence, and data analytics to enhance efficiency and outcomes. Its solutions address complex challenges in eligibility, enrollment, customer service, and system modernization for federal, state, and international governments.
Maximus generates revenue through a mix of performance-based, cost-plus, fixed price, and time-and-materials contracts. Performance-based contracts, which account for a significant portion of its revenue, are tied to metrics such as call volumes, assessments, or enrollments. The company also earns revenue from clinical services, including medical disability examinations and eligibility assessments, as well as technology modernization projects for government agencies. Its customer base primarily consists of U. S. federal and state agencies, with additional contracts in international markets, particularly in health and employment services.
The company operates through the following segments:
• U. S. Federal Services: This segment, contributing 56% of total revenue in fiscal year 2025, delivers program operations, clinical services, and technology solutions to U. S. federal agencies. Key activities include managing contact centers for Medicare and the Affordable Care Act marketplace, supporting student loan borrowers, and conducting medical disability examinations for the Department of Veterans Affairs. The segment also provides cybersecurity, cloud infrastructure, and AI-driven analytics to modernize government systems.
• U. S. Services: Generating 32% of total revenue, this segment serves state and local governments with program operations, clinical assessments, and employment services. It supports Medicaid, Children’s Health Insurance Program (CHIP), and Temporary Assistance to Needy Families (TANF) programs through eligibility assistance, enrollment services, and job readiness initiatives. The segment also offers technology solutions, including system implementation and independent verification and validation services.
• Outside the U. S.: Accounting for 11% of revenue, this segment provides business process services and employment solutions to international governments. It conducts health and disability assessments, delivers digitally enabled customer services, and supports employment programs in the U. K., Canada, and the Middle East. Recent divestitures have streamlined operations to reduce volatility in this segment.
Maximus holds a strong position in the government services industry, competing with firms like General Dynamics Information Technology, Deloitte, Leidos, and Accenture in the U. S. federal market. In state and local markets, it faces competition from Conduent, Acentra Health, and Public Consulting Group, as well as government insourced operations. Internationally, competitors include Atos, Capita, and Serco. The company’s competitive advantages include deep subject matter expertise, financial strength with access to a $750 million credit line, and a proven track record in securing and executing government contracts. Its ability to integrate technology with program administration further differentiates it from peers.
Maximus serves a diverse customer base, primarily government agencies at the federal, state, and international levels. Key customers include the Centers for Medicare and Medicaid Services (CMS), the U. S. Department of Veterans Affairs, the Department for Work and Pensions in the U. K., and various state Medicaid and employment programs. The company’s services extend to supporting beneficiaries of health insurance marketplaces, student loan borrowers, and job seekers transitioning to employment.
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Sector: Industrials Industry: Specialty Business Services CIK: 0001032220