Forrester Research, Inc. is a global independent research and advisory firm. It empowers leaders in technology customer experience digital marketing sales and product functions to accelerate growth through customer obsession. The firm’s unique research and continuous guidance model helps executives and their teams achieve initiatives faster and with confidence. Forrester’s offerings are rooted in rigorous methodologies extensive surveys proprietary data and trusted human…
Forrester Research, Inc. is a global independent research and advisory firm. It empowers leaders in technology customer experience digital marketing sales and product functions to accelerate growth through customer obsession. The firm’s unique research and continuous guidance model helps executives and their teams achieve initiatives faster and with confidence. Forrester’s offerings are rooted in rigorous methodologies extensive surveys proprietary data and trusted human insights.
The company generates revenue from three main categories research consulting and events. Research revenue comes from subscriptions to and licenses of its research products and services such as Forrester Decisions. Consulting revenue is derived from consulting projects and standalone advisory services. Events revenue is generated from ticket sales and sponsorships for conferences and gatherings. Subscription research products represent the core contract value that drives predictable and profitable revenue streams.
The company operates through the following segments: Research Consulting and Events.
- Research: This segment provides objective independent and data driven research insights using qualitative and quantitative methods. It offers future trends predictions market forecasts deep consumer and business buyer data curated best practice models tools operational performance benchmarking data and technology and service market landscapes. The research is accessible via the proprietary generative AI tool Forrester AI and includes ongoing support from analysts who help clients apply insights to business initiatives.
- Consulting: This segment helps clients implement customer obsessed strategies that drive growth. It includes consulting projects content marketing and advisory services focused on turning research into actionable plans.
- Events: This segment hosts multiple events across North America Europe and Asia Pacific. Events are designed to provide insights and actionable advice on topics such as business to business marketing sales product leadership customer experience security risk and technology innovation. Attendance at events correlates with higher contract renewal rates and higher conversion of prospects to clients.
Forrester holds a strong position in the research and advisory industry competing directly with firms such as Gartner as well as marketing agencies general business consulting firms and survey based market research providers. Its competitive advantages stem from forward looking research hands on guidance rigorous methodologies and a brand promise to be on the client’s side. The firm also faces indirect competition from internal planning teams of clients and free information sources like Google and AI services.
As of December 31, 2025 Forrester’s products and services were delivered to more than 1,700 client companies worldwide. No single client accounted for more than three percent of 2025 revenues. The firm serves leaders in technology customer experience digital marketing sales and product functions across a broad range of industries.