Crawford & Co (NYSE: CRD-A)

Crawford & Company (CRD-A) is a renowned provider of claims management and outsourcing solutions, servicing carriers, brokers, and corporations across the globe. Established in 1941, the company has its headquarters in Atlanta, Georgia, and has a significant footprint in over 70 countries.

Crawford & Company operates in the claims management services market, providing a comprehensive range of services that include claims management, adjusting, technical services, third-party administration, and medical management. The company's offerings are segmented into four categories: North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. North America Loss Adjusting handles claims management for insurance carriers and self-insured entities in the United States and Canada, while International Operations serves the global property and casualty market in the UK, Europe, Australia, Asia, and Latin America. Broadspire is a leading third-party administrator catering to the US casualty and disability insurance and self-insured markets. Platform Solutions offers services to the property and casualty insurance company and consumer markets in the US through its Contractor Connection, Networks, and Subrogation service lines.

Crawford & Company's competitive advantage stems from its global presence, extensive network of adjusters, and broad range of services. The company's ability to deliver high-quality, competitively priced services has enabled it to secure business from both US and international clients. Additionally, the company's RESTORE values of Respect, Empowerment, Sustainability, Training, One Crawford, Recognition, and Entrepreneurial Spirit contribute significantly to its success, fostering a culture of inclusivity, diversity, and employee engagement.

The company boasts a diverse customer base, with no single customer accounting for more than 10% of its consolidated revenues. However, it does have significant relationships with certain clients in its Platform Solutions segment, and the loss of these relationships could materially impact its revenues and operating earnings.

Crawford & Company's intellectual property portfolio is a valuable asset, and it has implemented a carbon reporting software package for data capture, carbon benchmarking, and sustainability targets. The company has conducted a sustainability survey and intends to leverage its carbon analytics to reduce its carbon footprint and promote data-driven decisions.

In terms of human capital, Crawford & Company has a global workforce of approximately 10,200 employees, with 94% being full-time. The company prioritizes employee development and training, offering a variety of programs and courses to enhance skills and promote engagement. Crawford & Company's employee wellness programs are designed to support the physical, mental, and financial well-being of its employees.