Citizens Financial Group, Inc. is a bank holding company headquartered in Providence Rhode Island. The company provides a broad range of retail and commercial banking products and services to individuals small businesses middle market companies large corporations and institutions. It operates through more than 1 000 branches in 14 states and the District of Columbia and 75 retail and commercial non branch offices. At December 31 2025 the company reported total assets of 226 4 billion total deposits of 183 3 billion and total stockholders equity of 26 3 billion. Citizens Financial Group, Inc. is incorporated under Delaware state law and its primary federal regulator is the Federal Reserve Board.

The company generates revenue primarily from interest income earned on its loan and lease portfolio and from interest bearing deposits. It also earns fee based revenue from wealth management services mortgage and home equity lending credit card processing small business lending and commercial banking activities such as treasury management foreign exchange risk management loan syndication and capital markets advisory. Additionally Citizens Financial Group, Inc. receives income from deposit service charges and from the sale of investment products through its private wealth division.

The company operates through the following segments: Consumer Banking and Commercial Banking.

• Consumer Banking serves consumer customers and small businesses with products and services that include deposits mortgage and home equity lending credit cards small business loans and wealth management solutions across the company's 14 state traditional banking footprint. It also offers education and point of sale finance loans and select digital deposit products on a nationwide basis. Citizens Private Bank and Private Wealth integrate banking services and wealth management solutions to serve high and ultra high net worth individuals and families as well as investors entrepreneurs and businesses. The segment operates a multi channel distribution network with approximately 5 100 branch colleagues 1 000 branches including 117 in store locations and 3 100 ATMs. It employs about 1 500 specialists covering lending savings and wealth management needs and providing a broad range of small business products and services. Consumer Banking serves customers nationally through telephone service centers and online and mobile platforms where customers can deposit funds pay bills transfer money between accounts and conduct person to person transactions and other everyday banking activities.

• Commercial Banking primarily serves companies and institutions aiming to be a trusted advisor and preferred provider for their banking needs. It offers a broad range of financial products and solutions including lending and leasing deposit and treasury management services foreign exchange interest rate and commodity risk management solutions loan syndication corporate finance merger and acquisition and debt and equity capital markets capabilities. The segment is organized around client segments such as Middle Market and Midcorporate Commercial and Industrial Commercial Real Estate Capital Markets and Advisory and Treasury and Wholesale Payments. Middle Market and Midcorporate Commercial and Industrial serves commercial and industrial clients based in the United States with a dedicated tailored approach across targeted industry sectors. Commercial Real Estate provides customized debt capital solutions for middle market operators institutional developers investors and real estate investment trusts focusing on multifamily office industrial retail healthcare and hospitality projects. Capital Markets and Advisory serves clients through Corporate Finance Capital Markets and Global Markets. Corporate Finance provides advisory services on mergers and acquisitions capital structure advice and acquisition and follow on financing for new and recapitalized portfolio companies of key sponsors. Capital Markets originates structures and underwrites credit and equity facilities targeting middle market mid corporate and private equity sponsors while also providing sales and trading across loan fixed income and equity products and brokerage services including equity research. Global Markets delivers foreign exchange interest rate and commodities risk management services. Treasury and Wholesale Payments supports Commercial Banking and certain small business clients with treasury management and payment solutions covering domestic and international receivables payables information reporting liquidity management commercial credit cards and trade finance.

Citizens Financial Group, Inc. operates as a regional bank with a strong presence in the New England Mid Atlantic and Midwest markets and a national footprint for certain lines of business such as private wealth and digital deposit products. The company competes with community banks super regional and national financial institutions credit unions savings and loan associations mortgage banking firms consumer finance companies securities brokerage firms insurance companies money market funds hedge funds and private equity firms. It also faces competition from FinTech companies and non bank lenders that offer digital only banking models. Citizens Financial Group, Inc. differentiates itself through a customer centric culture a three legged stool strategy focused on transforming its Consumer Bank strengthening its Commercial Bank and building a premier Private Bank. The company benefits from a solid capital base a diversified revenue mix and a commitment to technology driven omni channel delivery that enhances convenience and personalization for its customers.

The company serves individuals small businesses middle market companies large corporations institutions and high and ultra high net worth individuals and families. Its retail banking activities target consumers and small business owners while its commercial banking division serves middle market and mid corporate firms real estate investors and institutional clients. Citizens Private Bank and Private Wealth cater to affluent individuals entrepreneurs and businesses seeking integrated banking and wealth management solutions.