Synchrony Financial is a premier consumer financial services company delivering one of the industry's most complete digitally-enabled product suites. The company provides a range of credit products through financing programs it has established with a diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers.

Synchrony Financial generates revenue primarily through interest and fees on loans, which constitute the core of its interest income. The company offers three principal types of credit products: credit cards, commercial credit products, and consumer installment loans. It also provides a Payment Security program, which is a debt cancellation product. Revenue is derived from interest and fees on these credit products, interchange revenue, protection product revenue, and loyalty programs, with interest and fees on loans being the largest contributor.

The company operates through a single business segment.

Synchrony Financial holds a strong position within the consumer financial services industry, particularly as a leading provider of private label and co-branded credit cards. The company competes with other major financial institutions and specialized credit card issuers, leveraging its scale, expertise, and extensive partner network across industries such as retail, health and wellness, telecommunications, home, auto, outdoor, and pet. Its competitive advantages include its digitally-enabled platforms, diverse partner relationships, and ability to offer integrated in-store and digital experiences.

Synchrony Financial serves a broad customer base that includes individual consumers utilizing its credit products for purchases across various sectors, as well as commercial customers accessing its private label and co-branded cards and commercial pay-in-full accounts receivable products. The company also serves retail partners, affinity groups, and healthcare providers who offer its financing solutions to their customers.