Petmed Express Inc (NASDAQ: PETS)

PetMed Express, Inc. is a nationwide direct to consumer pet health and wellness retailer. The company markets and sells prescription medications, generic medications, compounded prescriptions, pharmacy fulfillment services and autoship options through its websites Petmeds.com and PetCareRx.com, its toll free customer contact center 1800PetMeds and its iOS and Android mobile applications. It also offers non prescription health and wellness products, prescription and non prescription pet foods, treats and a range of over the counter items such as vitamins, supplements and hygiene supplies. PetMed Express, Inc. connects with licensed veterinarians to verify prescriptions before shipment and provides educational content through its pethealthmd.com portal. The company serves pet owners across all fifty states and has built relationships with more than seventy five thousand veterinarians.

PetMed Express, Inc. generates revenue primarily from the sale of prescription medications, generic medications, compounded prescriptions, over the counter products, pet foods and treats through its ecommerce platforms and customer contact center. The company also earns income from autoship subscription programs, telehealth consultations, pet insurance offerings and employee benefit partnerships. Revenue is derived from retail sales to individual pet owners across the United States.

PetMed Express, Inc. holds a notable position in the pet health retail sector as a direct to consumer online pharmacy with a broad product assortment. The company faces competition from veterinarians, local and national chain specialty retailers, vendors own ecommerce sites and several large retailers that have entered the pet pharmacy space. Its competitive advantage stems from nearly three decades of industry experience, a team of qualified pharmacists and technicians trained in veterinary pharmacology and licensed in all fifty states, a rigorous five point verification process that meets FDA and DEA standards, and accreditation from the National Association of Boards of Pharmacy and LegitScript. Additionally, the company benefits from a dedicated customer care team that shares a passion for pets and a long standing network of more than seventy five thousand veterinarian relationships.

PetMed Express, Inc. serves individual pet owners across the United States, with a substantial portion of its customer base located in California, Florida, Texas, New York, Pennsylvania, North Carolina, Georgia and Virginia. The company reports that more than 1.7 million customers have made a purchase within the last three fiscal years, including those acquired through the PetCareRx transaction. It attracted approximately 351,000 new customers in fiscal 2025 and 457,000 new customers in fiscal 2024. The average order value was about ninety seven dollars in fiscal 2025 and ninety four dollars in fiscal 2024. In addition to retail consumers, the company reaches employers through its PetAssure broker network which offers pet health benefits as part of workplace wellness programs.