Global Business Travel Group, Inc. operates American Express Global Business Travel, a leading technology and services company focused on travel, expense and meetings and events. The company provides a marketplace that aggregates content from airlines, hotels, car rental companies and other travel suppliers, enabling clients to book and manage their business travel. It offers software solutions that include AI powered tools for trip booking, expense reporting and policy compliance. Additionally, the company delivers 24/7 global support through a network of travel counselors and digital channels. Its headquarters are located in London, United Kingdom. As of the end of 2025, the company employed more than 27,000 staff members and maintained a proprietary presence or operations in 49 countries. Through its Travel Partner Network and other alliance arrangements, it extends service reach to clients worldwide. The company states that its purpose is to facilitate face to face interactions that drive innovation and growth for businesses.

The company generates revenue from two primary sources: travel revenues and product and professional service revenues. Travel revenues are derived from fees paid by clients for arranging travel and from fees paid by suppliers for distributing their content through the company's marketplace. In 2025, travel revenues represented approximately 79 percent of total revenue. The major components of travel revenues include transaction fees charged to clients and volume linked fees paid to suppliers such as airlines, hotels and car rental firms. Product and professional service revenues come from management fees for dedicated staffing, fees for planning and managing meetings and events, consulting fees for travel policy advisory and subscription fees for a range of travel management tools. These non transaction related revenues accounted for about 21 percent of total revenue in 2025. The company notes that no single customer contributed more than two percent of its revenue in the same year. This diversified revenue mix helps mitigate reliance on any one source and provides stability across different market conditions.

American Express Global Business Travel is recognized as one of the world's leading business to business travel platforms based on 2024 total transaction value. The company operates in a highly fragmented market that includes numerous travel management companies, online travel agencies and direct supplier channels. Its competitive advantages stem from three pillars: unrivaled choice of travel content, unrivaled value delivered through cost savings and supplier benefits and an unrivaled experience that blends technology with 24/7 human support. The firm's AI powered platform enables personalized recommendations, automated rate optimization and data driven insights that improve efficiency for both travelers and travel managers. Strong relationships with top tier airlines, hotel groups and other travel suppliers give it access to exclusive fares, preferred amenities and inventory that individual competitors may not obtain. Additionally, the company benefits from a diversified revenue stream, a flexible cost structure and a solid financial profile that supports investment in innovation and strategic acquisitions. These factors help it maintain a strong position amid evolving industry trends such as the shift toward managed travel and the growing importance of sustainability and duty of care.

The company serves a broad range of corporate clients across industries such as financial services, industrial, technology, healthcare and legal. Its client base is highly diversified with no single account exceeding two percent of revenue. Small and medium sized enterprises contributed roughly 46 percent of total transaction value in 2025, highlighting the importance of this segment to the business. In addition to serving companies, the firm works with a large network of travel suppliers. It provides access to more than 700 airlines, approximately 160 rail providers and around 1.3 million hotel properties worldwide. These suppliers value the company's ability to reach high spending business travelers who tend to book premium cabins and exhibit greater loyalty. By offering a reliable channel to this desirable audience, the firm helps suppliers increase visibility and sales while maintaining cost effective distribution.