Chunghwa Telecom Co., Ltd. is the largest full telecommunications service provider in Taiwan. The company operates as an integrated telecommunications and information and communications technology provider offering mobile services, fixed line services, ICT business and sales and other services. It serves individual consumers, households, enterprises and international customers through a nationwide network infrastructure. Chunghwa Telecom has undergone a strategic…
Chunghwa Telecom Co., Ltd. is the largest full telecommunications service provider in Taiwan. The company operates as an integrated telecommunications and information and communications technology provider offering mobile services, fixed line services, ICT business and sales and other services. It serves individual consumers, households, enterprises and international customers through a nationwide network infrastructure. Chunghwa Telecom has undergone a strategic transformation to a customer centric structure organized into consumer business, enterprise business and international business groups.
The company generates revenue primarily from mobile services, fixed line services and ICT business. Mobile services contribute the largest share of revenue driven by postpaid subscriber growth and 5G migration. Fixed line services revenue comes from broadband access, voice services, leased lines and video services. ICT business revenue is derived from data center services, cloud solutions, cybersecurity, big data analysis and integrated ICT solutions for enterprise customers. Sales of mobile handsets and wearable devices also add to total revenue.
The company operates through the following segments: consumer business, enterprise business and international business.
- Consumer business focuses on individual and home centric services including mobile, fixed broadband, Wi‑Fi, IPTV (MOD) and OTT (Hami Video) offerings. It provides FTTx and ADSL access and enhances internet experience with value added services that leverage Wi‑Fi and video platforms. The segment holds the largest mobile subscriber base in Taiwan, is the country’s largest internet service provider and the largest domestic video service provider. It continuously works to improve customer experience through online and offline channels, loyalty programs and personalized marketing.
- Enterprise business concentrates on creating synergy and enhancing integrated ICT services. It promotes development of emerging businesses such as IDC, cloud, cybersecurity, 5G+AIoT, big data, AI and enterprise digital transformation and system integration. The segment serves a large base of high quality enterprises including those engaged in business to business and business to consumer activities. Chunghwa Telecom is the largest IDC services provider in Taiwan with a market share exceeding seventy percent and a leading cybersecurity service provider in the market.
- International business serves Taiwanese companies seeking global expansion, large Taiwanese enterprises located abroad, foreign companies and multinational enterprises. As the largest submarine cable service provider in Taiwan, together with its international submarine cable stations, overseas subsidiaries, strategic partners and alliances, it offers a diversified portfolio that includes fixed line services such as international voice, data and value added services, mobile services such as roaming and global IoT, and ICT services such as IDC, cloud, cybersecurity and integrated ICT solutions for international clients.
Chunghwa Telecom holds a leading position in the Taiwanese telecommunications industry. It is the largest service provider in fixed communications, mobile communications, internet services and video services. In the ICT arena it is a major provider of cybersecurity, cloud, AIoT, IDC and big data services. Key competitors in mobile include Far EasTone Telecommunications and Taiwan Mobile. In fixed broadband the company faces competition from cable operators offering bundled services. In the IDC market competitors are Far EasTone, Taiwan Fixed Network and Acer Cyber Security. In cybersecurity the main rivals are Acer Cyber Security Inc., ISSDU Inc. and TAIWAN‑CA Inc. Cloud services competition comes from resellers and system integration providers such as eCloudvalley Digital Technology, CKmates International, CloudMile, Nextlink Technology, Acer E‑Enabling Service Business and SYSTEX Corporation. The company’s competitive advantages stem from its full service telecommunications and ICT offering, premium brand, broad customer base, strong capital resources, leading technology capabilities, extensive fiber to the x and 4G/5G network coverage, substantial mobile spectrum allocation and sustained investment in research and development.
The customer base consists of individual consumers and households that subscribe to mobile, fixed broadband, Wi‑Fi and video services. Enterprise customers include large corporations, small and medium sized businesses and government entities that purchase ICT solutions, data center services, cloud services and cybersecurity protection. International customers comprise Taiwanese firms expanding overseas, multinational corporations operating in Taiwan and foreign enterprises seeking connectivity and ICT services through the company’s submarine cable network and overseas subsidiaries. While specific customer names are not disclosed in the filing, the company serves a diverse mix of retail, corporate and institutional clients across Taiwan and abroad.