DoorDash, Inc. operates a multisided platform that connects merchants, consumers, and delivery personnel to enable local commerce. The company runs the DoorDash, Wolt, and Deliveroo marketplaces, which together operate in more than 40 countries, and offers a commerce platform that provides tools for merchants to build and manage their own sales channels.

DoorDash, Inc. generates revenue primarily by charging merchants a fee that is based on the size of each transaction processed through its marketplaces. The company also earns income from advertising services that help merchants and consumer packaged goods brands increase exposure. Consumers are charged delivery and service fees on each order, and they can subscribe to membership programs such as DashPass, Wolt+, and Deliveroo Plus to receive reduced fees. The commerce platform contributes revenue through white label delivery fulfillment, online ordering solutions, and other merchant services.

The company operates through the following segments:

• Marketplaces: This segment includes the DoorDash, Wolt, and Deliveroo platforms that facilitate food delivery, grocery delivery, and other local commerce by connecting merchants with consumers and Dashers who fulfill orders.

• Commerce Platform: This segment provides merchants with tools such as white label delivery fulfillment (Drive), online ordering, branded mobile apps, reservation management, and in store dining solutions to help them operate and grow their own sales channels.

DoorDash, Inc. holds a leading position in the on demand delivery market, competing with rivals such as Uber Eats, Amazon, Prosus (which owns Delivery Hero), and various local players. The company’s advantages include a broad selection of merchants, a large and active consumer base, and a flexible Dasher network that can scale with demand. Additionally, its investments in technology and data analytics help improve order matching and delivery efficiency.

DoorDash, Inc. serves a diverse set of merchants that includes restaurants, grocery stores, and retail outlets. Its consumer base consists of individuals who order food, groceries, and other goods for delivery. The company also works with a large network of Dashers who provide delivery services on an independent contractor basis.