Helport AI Ltd is an AI technology company dual headquartered in Singapore and San Diego California U. S. The company focuses on AI powered customer engagement solutions to help enterprises accelerate sales growth and improve customer satisfaction. Its core offering is the Helport AI Assist software which provides real time intelligent guidance for customer engagement professionals. In addition the company provides AI+BPO services that combine its AI software with human agents to support customer engagement activities.

The company generates revenue mainly from the sale of its AI Assist software through a subscription fee combined with a commission based on service outcomes. For the fiscal year ended June 30 2025 AI Assist accounted for approximately 99.4 percent of total revenue while the AI+BPO service contributed the remaining 0.6 percent. Customers include enterprises seeking to improve sales and service performance as well as business process outsourcing providers that use the company’s solutions to enhance their operations.

Helport AI Ltd operates in a highly fragmented AI contact center industry where it competes with both generalist providers and niche specialists focusing on specific sectors. The company’s competitive advantages stem from its proprietary AI technology including real time QA and list matching enhancements its deep expertise in AI training and labeling through the KnowForge toolkit and its strong business model demonstrated by consistent profitability. Additionally the company’s extensive experience across industries such as banking insurance and consumer finance enables it to tailor solutions that reduce deployment time and costs for clients.

The company’s customer base consists of enterprises and business process outsourcing organizations that require AI driven customer engagement solutions. Notable customers include Baojiang Pengbosheng and Blue Legend which have represented significant portions of the company’s revenue in recent fiscal years.