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Zoom’s Revenue by Region (2017 – 2021)

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This statistic highlights Zoom’s Revenue by Region from 2017 onwards, split across Asia Pacific, US, and Europe, Middle East and Asia.
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This statistic highlights Zoom’s Revenue by Region from 2017 onwards, split between Asia Pacific (or APAC), America, and Europe, Middle East and Asia (or EMEA). 

Zoom’s Revenue by Region Breakdown  

Zoom Video Communication, Inc. generated total revenue of $622.65 million in the fiscal year 2020 from the following regions:

  • APAC
  • Americans
  • EMEA
Region 2020 2019 YoY Growth in % Revenue share in 2020
Asia Pacific (APAC) $51.15 $27.72 85% 8%
Americans $500.62 $270.13 85% 80%
Europe, Middle East and Asia (EMEA) $70.88 $32.67 117% 11%
Total $622.65 $330.52 88% 100%

 (All figures in millions, except percentages)

Zoom works on a freemium model in which the customer can use Zoom’s Meetings and Chat product for free. In this model, group meetings can be held with a maximum limit of 100 people and up to 40 minutes. The Freemium model helps the users to get acquainted with the platform and its features.

Individuals and organizations who want to work at greater capacity in terms of participants and time need to purchase premium plans. Zoom charges different subscription fees for different products which can be paid on a monthly or annual basis.

The revenue earned by Zoom through such fees is further bifurcated based on regions.

Asia-Pacific (APAC)

Zoom’s principal markets in APAC regions are China, India, Japan, and Southeast Asia. Major competitors of Zoom in the APAC region are Adobe Inc., Google LLC, Microsoft Corporation, and TeamViewer GmbH. Zoom has set up R&D centers in India and China. It has the highest market share in Japan with 76.76%. Revenue from APAC represents 8% of Zoom’s total revenue in the fiscal year 2020 amounting to $51.15 million. APAC has grown by 85% on a year-over-year basis from $27.72 million in the year 2019.

Americas

Zoom’s majority of revenue comes from the USA. When it comes to the video conference market, Zoom holds the highest market share in America around 59.90%. Revenue from America represents 80% of Zoom’s total revenue in the fiscal year 2020 amounting to $500.62 million. America has expanded by 85% on a year-over-year basis from $270.13 million in the year 2019. 

Europe, Middle East and Africa (EMEA) 

Zoom’s primary markets in EMEA regions are UK, Germany, France, Italy, Spain, South Africa, and Middle East Africa. Key competitors of Zoom in the EMEA region are Skype and Google meet. Zoom has the highest market share in the UK with 55.43%, in Germany with 40.69%, and in Spain with 51.66%. Revenue from EMEA represents 11% of Zoom’s total revenue in the fiscal year 2020 amounting to $70.88 million. EMEA has expanded by 117% on a year-over-year basis from $32.67 million in the year 2019. 

Company Overview

Zoom Video Communications, Inc. is a US-based communication technology company that was incorporated in April 2011. Its headquarters is located in San Jose, California, and has additional offices in the US, APAC, and EMEA. Eric Yuan is the founder, President, and Chief Executive Officer of Zoom Video Communications, Inc. Zoom Video Communications, Inc. completed its initial public offering in April 2019 The Nasdaq Global Select Market using the trading symbol “ZM”.

The mission of Zoom is to make video communications frictionless and secure. To achieve this Zoom provides a platform that enables people to interact through secure video calls, phone calls, chats, and content sharing. Zoom’s product includes Zoom Meetings, Zoom Video Webinars, Zoom Conference Room Connector, Zoom Developer Platform, Zoom Phone, Zoom Chat, Zoom Rooms, and Zoom App Marketplace. The star product of Zoom is Zoom Meetings which enables thousands of people to meet face-to-face irrespective of their location. It is user friendly, reliable, and innovative product that provides a high-quality video and audio facility. 

Zoom caters to a wide array of customer segments ranging from individuals to multi-national companies. It covers a variety of categories like education, health care, finance, government, manufacturing, entertainment, media, etc. Its financial success depends on how successful it is in enticing new customers as well as retaining them.

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