T-Mobile’s Number of Customers (2016-2021)

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This statistic highlights T-Mobile’s Number of Customers, split across Branded postpaid other customers, Branded postpaid phone customers, and Branded prepaid customers, reported on a quarterly basis from 2016 onwards.
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This statistic highlights T-Mobile’s Number of Customers, split across Branded postpaid other customers, Branded postpaid phone customers, and Branded prepaid customers, reported on a quarterly basis from 2016 onwards.

T-Mobile is the first 5G network provider in America with dedicated account support for businesses of all sizes and is ranked number 1 in its performance and reliability.

T-Mobile’s Number of Customers

Period Q4 2020 Q3 2021 Q4 2021 Contribution in Q4 2021
Branded postpaid other customers 14.73 16.50 17.40 16%
Branded postpaid phone customers 66.62 69.42 70.26 65%
Branded prepaid customers 20.71 21.01 21.06 19%
Total 102.06 106.92 108.72 100%

(All figures in millions, except percentages)

The company has reported the total number of customers from different categories in Q4 2020 as 102.06 million, which further increased to 108.72 million in Q4 2021, indicating a year-on-year growth of 6.52%. It also grew by 1.68% on a quarter-on-quarter basis, from 106.92 million customers in Q3 2021 to 108.72 million customers in Q4 2021.  

T-Mobile’s total number of customers can be further bifurcated into the following:

Branded postpaid other customers

The branded postpaid other customers increased from 14.73 million customers in Q4 2020 to 17.40 million customers in Q4 2021, indicating a year-on-year growth of 18.1%. Furthermore, it increased by 5.45% compared to 16.50 million customers in Q3 2021. This segment of customers constitute 16% of the total number of customers of T-Mobile in Q4 2021.

The number of branded postpaid other customers is rising because of enlargement in other connected devices that contain the growth of the wearable product, fast speed internet, and public and educational sector customers.

Branded postpaid phone customers

The Branded postpaid phone customers grew from 66.62 million customers in Q4 2020 to 70.26 million customers in Q4 2021, indicating a year-on-year growth of 5.46%. It also grew 1.21% compared to 69.42 million customers in Q3 2021. This segment of customers constitute the major part of number of customers of the company in Q4 2021, accounting for 65% of the total customers.

The number of branded postpaid phone customers has been on the rise because of the ongoing success of new customer segments and the rate plans with continued growth in new and existing markets, along with the targeted promotional project and enhanced retail store traffic compared to the retail traffic in the prior period which was lower due to closures of stores arising because of the pandemic.

Branded prepaid customers

The Branded prepaid customers grew from 20.71 million customers in Q4 2020 to 21.06 million customers in Q4 2021, indicating a year-on-year growth of 1.69%. it also grew 0.23% compared to 21.06 million customers in Q3 2021. This segment of customers constitute 19% of the total number of customers of T-Mobile in Q4 2021.

The number of branded prepaid customers is on the rise because of the continued success of the company’s prepaid business due to the rate plan offers and promotional activities.

About T-Mobile

T-Mobile is a wireless network administrator and operator which is majorly owned by the German telecommunication enterprise Deutsche Telecom (DT). The company was founded in 1994 as a subsidiary of Western Wireless Corporation and is headquartered in Bellevue, Washington Overland Park, Kansas. It operates in the United States, Netherlands, Poland and Czech Republic. The company offers wireless voice and data services and acts as the host network for many virtual mobile network operators. The shoppers of the company have profited from its unmatched assortment of value and quality service experiences. T-Mobile offers its services through its subsidiaries and functions its flagship brands, Metro by T-Mobile, T-Mobile, and Sprint. The common stock of the company is listed on NASDAQ Global Select Market under the ticker symbol “TMUS”.

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