Dynatrace’s Number of Customers Worldwide (2019 – 2022)

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This statistic highlights Dynatrace’s number of customers worldwide, reported on a quarterly basis from Q1 2019 onwards.
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This statistic highlights Dynatrace’s number of customers worldwide, reported on a quarterly basis from Q1 2019 onwards.

Dynatrace’s number of customers 

The following table shows Dynatrace’s Customer Worldwide in some of its recent quarters:

Period Q2 2021 Q1 2022 Q2 2022
No. of customers 2594 3018 3100

On a Year-on-Year basis, the number of customers has seen an increase of 19.5%. However, on a Quarter-on-Quarter basis there was an increase of only 2.72%. At an aggregate level, the number of customers has always been increasing in the past 3 years. There has been a linear growth in the total number of customers.

As of June 30, 2021, the products offered by Dynatrace are trusted by approximately 3,000 customers in over 90 countries. These customers are involved in various industries such as banking, insurance, retail, manufacturing, travel, and software. Historically, the expansion with customers has typically been achieved by executing additional contracts. Each of these comes with unique pricing and anniversary dates. 

Dynatrace defines the number of customers at the end of any reporting period as the number of accounts, that generate at least $10,000 of Dynatrace® ARR as of the reporting date. 

  • Annual Recurring Revenue (ARR) is the daily revenue of all subscription agreements that are actively creating income as of the last day of the reporting period multiplied by 365. 

In infrequent cases, a single large organization may consist of multiple customer accounts. These accounts relate to distinct divisions, departments, or subsidiaries that make purchasing decisions independently from the parent organization. In such cases, each customer account is counted separately based on a mutually exclusive accounting of ARR.

Dynatrace plans to drive new customer growth by expanding its direct sales force. In addition, they expect to leverage their global partner ecosystem to add new customers in geographies where they have direct coverage and work jointly with their partners. In other geographies, such as Africa, Japan, the Middle East, Russia, and South Korea, they utilize a multi-tier “master reseller” model.

Dynatrace’s business is subject to various risks and variability and one should consider them, before evaluating the business. The risks and uncertainties concerning only the customer base are as follows:

  • The effects of the COVID-19 pandemic: this has materially affected the customer base. The duration and extent of this impact on the overall financial performance remain uncertain.
  • Response to the needs of customers: if the needs of the customers are not looked into and if market development solutions are not successfully executed, then the business and the customer base may be affected.
  • The number of customers: if new customers are not acquired, or existing customers do not renew their contracts, or if sales of new solutions to the existing customers are unsuccessful, then the future revenues and operating results will be harmed.
  • Competition: significant competition may adversely affect the ability to add new customers and retain the existing ones.

About the company

Dynatrace is a global technology company, that provides a software intelligence platform based on AI and automation to monitor and optimize application performance. This platform even helps in improving user experience, development and security, and IT infrastructure for businesses and government agencies across the globe. It is listed on the NYSE with the stock ticker DT.

Dynatrace offers a market-leading software intelligence platform that is built for dynamic multi-cloud environments. With the on-site of digital transformation, organizations embrace themselves for cloud setup, which this all-in-one intelligence platform addresses to the growing complexity faced by technology and digital business teams. This platform has automation and intelligence at its core which delivers precise performance and security of applications to its customers.

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