Veeva Systems’ Number of Customers (2013 – 2021)

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This statistic highlights Veeva Systems’ Number of Customers, reported annually from 2013 onwards.
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This statistic highlights Veeva Systems’ Number of Customers, reported annually from 2013 onwards.

Veeva Systems’ Number of Customers

The following table highlights Veeva Systems’ Number of Customers in 2019, 2020 & 2021:

Year 2019 2020 2021
No. of customers 719 861 993

As of January 31, 2021, 2020, and 2019, Veeva Systems’ total customer count was 993, 861, and 719, respectively. These figures include the combined customer counts for Veeva Commercial Cloud and Veeva Vault. The company had 432, 390, and 335 Commercial Cloud customers and 852, 715, and 574 Vault customers, as of January 31, 2021, 2020, and 2019, respectively. It is to be noted that, the combined count of both categories exceeds the total customer count, as some customers subscribe to products in both areas.

Veeva Commercial Cloud customers are those, that have purchased at least one of the following products:

  • Veeva CRM,
  • Veeva CLM,
  • Veeva CRM Approved Email,
  • Veeva CRM Engage,
  • Veeva Align,
  • Veeva CRM Events Management
  • Veeva Nitro,
  • Veeva Andi,
  • Veeva OpenData,
  • Veeva Link,
  • Veeva Network Customer Master,
  • Veeva Crossix, or
  • Veeva Data Cloud.

Veeva Vault customers are those customers that use at least one of the Vault products. Many of these product applications are used by smaller, pre-commercial companies. Thus, there is a more potential increase in the number of Veeva Vault customers than the number of Veeva Commercial Cloud customers.

These products are used by companies throughout the life sciences industry, including pharmaceutical, biotechnology, and medical device companies. Even contract sales organizations and contract research organizations make use of these products. The life sciences customers include the largest global pharmaceutical and biotechnology companies such as Boehringer Ingelheim GmbH, Eli Lilly and Company, Bayer AG, Gilead Sciences Inc., Merck & Co. Inc., and Novartis International AG. They are even used by emerging growth pharmaceutical and biotechnology companies, including Alkermes plc, Alnylam Pharmaceuticals, Inc., bluebird bio, Inc., Idorsia Pharmaceuticals Ltd, and Moderna Inc. Veeva Systems also delivers solutions to companies in the consumer goods, chemicals, and cosmetics sectors.

Each year, Veeva Systems have added in new customers and in no year there has been a decline in the total customer count. In 2021, the total customer count increased by 15.3%. Even during the pandemic in 2020, the total customer count increased by 19.7%. 

About the Company

Veeva Systems Inc. is an American cloud-computing company focused on global life sciences and pharmaceutical industry applications. They were founded in 2007, and completed their initial public offering in October 2013, listed on the NYSE with the stock ticker VEEV.

Veeva Systems offers solutions including cloud software, data, and business consulting. These are designed to meet the unique needs of customers and their most strategic business functions—from research and development (R&D) to commercialization.

  • Their R&D offers solutions for the clinical, regulatory, quality, and safety functions. These help life sciences companies streamline their end-to-end product development processes to increase operational efficiency and maintain regulatory compliance throughout the product life cycle.
  • The clinical research solutions sites enable regulatory documents and trial information to be managed in a cloud solution that is intended to accelerate the clinical research process for the life sciences industry overall.
  • Their commercial solutions help life sciences companies achieve better, more intelligent engagement with healthcare professionals and healthcare organizations across multiple communication channels, and plan and execute more effective media and marketing campaigns. 

These products help life sciences companies develop and bring their products to market faster, efficiently, market and sell more effectively, and maintain compliance with government regulations.

Veeva Systems has made some strategic acquisitions of companies such as Crossix in November 2019. This acquisition will provide Veeva with additional depth inpatient data and data analytics. The company even acquired Physicians World in the same period. This acquisition will make it easier for Veeva’s customers to get industry-leading cloud software and services from a single vendor.

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