PagerDuty’s Total Number of Customers (2018-2022)

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This statistic highlights PagerDuty’s Total Number of Customers, reported on a quarterly basis from Q1 2018 onwards.
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This statistic highlights PagerDuty’s Total Number of Customers, reported on a quarterly basis from Q1 2018 onwards.

The following table shows PagerDuty’s Total Number of Customers, in some of the recent quarters.

PagerDuty’s Total Number of Customers

Count 2021 Q3 2022 Q2 2022 Q3
Customers 13.725 14.169 14.486

 (All figures in millions)

The company has reported the total number of customers in Q3 2021 as 13.725 million across the globe, which further increased to 14.486 million in Q3 2022, indicating a year-on-year growth of 5.54%. It also grew 2.23% compared to 14.169 million customers in Q2 2022.

The total number of customers that are using the company’s platform is particularly those with whom the company has contracted for more than $100,000 in Annual Recurring Revenue (ARR). ARR is one of the key business metrics that indicate the market penetration of the company, the business growth, and potential future opportunities for the business to flourish. ARR is measured as the value of all active contracts at the end of a reporting period. The main reasons behind the expansion in the diversity of the company’s customer base are:

  • Growing awareness of the company’s platform
  • Wide range of capabilities because of the complex and always-on technology.

This diverse customer base includes organizations of all sizes from virtually all industries, enterprises, and mid-market customers that have constituted a large share of the company’s revenue. Here, A customer is defined as a separate legal entity, such as a company or a government organization, or an educational institution, that has an active subscription with the company or one of the partners of the company to access its platform. If there is an organization with multiple subsidiaries or divisions, the company treats the parent entity as the customer instead of treating every subsidiary or division as an individual separate customer.

Revenue Generated from Customer Base

The company generates revenue mainly from cloud-hosted software subscription fees that add to the majority of the company’s total revenue. It also generates an immaterial amount of revenue from the term license software subscription fees. These subscriptions are primarily of one year in duration but can be ranged from monthly to multiple years. This subscription revenue is determined by the number of customers, the level of subscriptions purchased, and the number of users per customer. The company invoices the customers in advance for annual installments for subscriptions to its software.

Cost of revenue from Customer Base

The cost of revenue mainly includes expenses related to offering the company’s platform to the customers. This involves personnel expenses for operations and global support, payment processing fees, payments to the company’s third-party cloud infrastructure providers for hosting its software, amortization of developed technology acquired by the company, amortization of capitalized internal-use software costs, and allotted overhead costs for information technology, facilities, and other allocated overhead costs.

About the Company

PagerDuty is a cloud computing platform that is specialized in improving digital operations and resolving technical resolutions by providing services such as on-call management and incident response. It also helps the businesses by providing visibility into the impact of an incident and supports and coordinates business responses as well as keeps the stakeholders informed in real-time. The company has 650+ integrations that are used by more than 19,000 companies.
The company was founded by Andrew Miklas, Alex Solomon, and Baskar Puvanathasan in 2009 and is headquartered in San Francisco, California, United States. It is listed on New York Stock Exchange (“NYSE”) under the ticker symbol “PD”. The vision of the company is to make an equitable world where it can transform all the critical tasks so that all the companies and teams can captivate their targeted customers and build trust. PagerDuty software application company is recognized by Forbes in “cloud 100” and is listed amongst the top small and mid-sized companies in the USA Today list in 2018. 60% of the Fortune 100 companies use the PagerDuty platform for digital operations.

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