Cigna Corporation’s Number of Medical Customers (2016-2021)

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This statistic highlights Cigna Corporation’s Number of Medical Customers, split between Insured medical customers, and Service medical customers, reported on a quarterly basis from Q1 2016 onwards.
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This statistic highlights Cigna Corporation’s Number of Medical Customers, split between Insured medical customers, and Service medical customers, reported on a quarterly basis from Q1 2016 onwards.

Cigna Corporation’s Number of Medical Customers

Number of customers  Q4 2020 Q3 2021 Q4 2021 Contribution in Q4 2021
Service 11.48 11.65 12.32 72.13%
Insured 3.52 3.65 4.75 27.81%
Total 15.01 15.3 17.08 100%

(All the figures are in millions, except percentages)

Cigna Corporation’s have many subsidiaries including Humana, Optumm, Anthem, Aetna, UnitedHealth Group, and Centene Corporation.

The company reported the total number of medical customers was 61.29 million in the year 2020, which increased in the next year 2021 to 62.64 million, showing a year-on-year growth of 2.20%. The customer count was 15.01 million in Q4 2020, which further increased to 17.08 million in Q4 2021, showing a year-on-year growth of 13.79%.

In Q3 2021, the company’s medical customer count was 11.65 million, which further increased to 12.32 million, indicating a quarter-on-quarter growth of 5.75%.

The number of medical customers is further bifurcated into two categories:

Service

Service is the major contributor to medical customers of the company. Dental facilities, medical supplies, behavioral and disability treatments fall within the scope of services.  The customer who is part of service medical customers contributes around 70% to the total number of medical customers.

The company reported the total number of medical customers was 47.15 million in the year 2020, which showed a slight decline in the next year 2021 to 47.02 million, showing a year-on-year fall of 0.27%. The customer count was 11.48 million in Q4 2020, which further rose to 12.32 million in Q4 2021, depicting a year-on-year growth of 7.31%.

In Q3 2021, the company’s medical customer count was 11.65 million, which further increased to 12.32 million, indicating a quarter-on-quarter growth of 5.75%. Service contributed 72.13 % to the total medical customers of the enterprise.

Insured

Insured medical customers get many facilities like accident recovery insurance, illness coverage insurance, hospitalization cost insurance, etc.

Cigna Corporation reported the total number of medical customers was 14.14 million in the year 2020, which increased in the next year 2021 to 15.61 million, indicating a year-on-year growth of 10.39%. The customer count was 3.52 million in Q4 2020, further increasing to 4.75 million in Q4 2021, indicating a year-on-year growth of 34.94%.
In Q3 2021, the company’s medical customer count was 3.65 million, which further increased to 4.75 million, indicating a quarter-on-quarter growth of 30.16%. Insured contributed 27.61% to the total medical customers of the company.

About the company

Cigna Corporation is a publicly-traded American company that operates globally. It was founded in 1982 by the Chief Executive Officer David Cordani. The company has its head office located in Bloomfield, Connecticut, USA. The business is based on health care and insurance institutions. The company trades under the ticker “CI” on the NYSE (the New York Stock Exchange). The company earns revenue of around $160.40 million every year.

The company facilitates health services, pharmacy, dental, medicine supplies, insurance, and accident insurance coverage. It also offers medicare plans to individuals, business enterprises, and families. It has many subsidiaries which include the Insurance Company of North America, Connecticut General Life Insurance Company. The company’s mission is to make health services better, better-being, and easier for the individual of those the company serves, at an affordable price.

On 7 March 2018, the company acquired Express Scripts and got approved for the deal. In the year 2021, the company ranked number 13 on the Fortune 500 list because of its high revenue generation. The company has created its official website and accounts on social networking sites, where it provides every single piece of information related to the company. Also, it updates its customers through these platforms about new services and product launches. The company has made complaints receiving portal, where customers can ask their queries and file complaint on the same. the company keeps working hard to increase the facilities for its valuable customers.

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