Zendesk’s Revenue Breakdown by Region (2016-2022)

This statistic highlights Zendesk’s Revenue Breakdown by Region, split across the regions of  APAC, EMEA and United States, reported on a quarterly basis.

Zendesk is a San Francisco-based corporation that was founded in the United States. It is a company that creates and sells software-as-a-service solution for customer support, sales, and other customer interactions.

Zendesk’s Revenue Breakdown by Region

(All figures are in millions, except percentages)

Zendesk generates a major part of its revenue from the provision of its software solutions in the United States. In Q2 2021, 51.03% of its revenue was generated from the United States while only 29.23% of the revenue was generated from EMEA. This is followed by 10.01% of the share in revenue coming from APAC countries in 2021. The least contribution is made by other countries, indicated by the minor contribution of 9.73%.

Zendesk’s revenue inclined from $246.66 million in Q2 2020 to $318.22 million in Q3 2021, marking an 29.01 % decline on a year-on-year basis. Also, the revenue generated inclined from $298.05 million in Q1 2021 to $318.22 million in Q2 2021, indicating an increment of 6.76% on a quarterly basis.

Zendesk’s region-wise revenue can be bifurcated in the following way:

Asia Pacific

Asia-Pacific (APAC) comprises the region near the Western Pacific Ocean. This region It generally includes the regions such as East Asia, Oceania, the Russian Far East, South Asia, and Southeast Asia.

This region makes a small contribution of $31.84 million to the revenue in Q2 2021, accounting for 10.01% of the total revenue. On a year-on-year basis, the revenue witnessed an incline of %, from $26.57 million in Q2 2020 to $31.84 million in Q2 2021. On a quarterly basis, the revenue increased by a mere %, from $31.13 million in Q1 2021 to $31.84 million in Q2 2021.

Europe Middle East and Africa

The EMEA region includes the regions of Europe, the Middle East, and Africa. With a 29.23% share in total revenue, the EMEA generated $93.02 million in revenue in Q2 2021. Revenue generated increased from $68.77 million in Q2 2020 to $93.02 million in Q2 2021, marking a percentage growth of 19.22% on a year-on-year basis. It further witnessed an increment of % quarterly, from $86.42 million in Q1 2021 to $93.02 million in Q2 2021.

United States

The United States contributes the major part of revenue, accounting for 51.03% of the total revenue in Q2 2021. In 2021, the company generated $162.39 million from the provision of its software solutions in this region. A huge rise in the share of the revenue is witnessed in the past 5 years. On a yearly basis, the revenue increased from $20.82 million in Q2 2020 to $162.39 million in Q2 2021, making a massive increment of 680.62%. Quarterly, it witnessed a growth of 6.26%, from $152.82 million in Q1 2021 to $162.39 million in Q2 2021. This region continues to have the largest share in revenue since the past 6 years.

Other countries

The company generated total revenue of $30.97 million in Q2 2021. This accounts for about 9.73% of the total revenue of the company in Q2 2021. 

The revenue witnessed a drop between Q2 2020 and Q1 2021, but then again rose from Q1 2021 to Q2 2021. On a yearly basis, it decreased by 76.26%, from $130.49 million in Q2 2020 to $30.97 million in Q2 2021. It increased by 11.88% quarterly, from $27.68 million in Q1 2021 to $30.97 million in Q2 2021. Despite this rise, this region still had the lowest share of the revenue during the period from 2016 to 2021.

About Zendesk

Incorporated in Delaware in April 2009, after being founded in Copenhagen, Denmark in 2007, the company is a software development firm that specializes in software as a service (SaaS) solutions that assist businesses and their consumers create better experiences. Their customer experience solutions are designed on a modern architecture that allows them and their clients to quickly innovate, adapt technology in new ways, and interface with other goods and apps.

Zendesk is a customer support, sales, and other customer interaction software company founded by Morten Primdahl, Alexander Aghassipour, and Mikkel Svane. Consumer support tickets are generated by Zendesk based on social media posts or customer questions. After that, the ticket is allocated to a customer support representative who will reply to it. “Triggers” and “automation” are pre-programmed to perform something with the ticket based on certain conditions. Users may manage and examine tickets, as well as generate statistics and analytics. Self-help tools, such as forums, are also supported.

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